Refund policy

Shop with confidence. 

30-Day Returns • Free Replacement for Damaged Items • Fast & Secure Refunds • Dedicated Customer Support

Returns & Refunds

At RIRZ, we want you to shop with confidence. If something isn't right, we're here to help.

Our goal is to provide a simple, fair, and transparent return process for every customer.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and uninstalled

  • Be in its original packaging

  • Include all accessories and components

  • Be in resalable condition

Returns requested after 30 days may not be accepted.

Return Shipping Costs

Product Issues

RIRZ will cover all return, replacement, or reshipment costs if:

  • The item arrives damaged during transit

  • The product is defective

  • The wrong item was shipped

Customer Preference

If the return is due to personal preference, including:

  • Change of mind

  • Ordering the wrong product

  • No longer needing the item

The customer is responsible for return shipping costs.

Original shipping charges (if applicable) are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide:

  • Your order number

  • Photos or videos of the product

  • Photos of the packaging

After review, we will arrange a replacement, replacement parts, or a refund where appropriate.

Important Notice

If you notice any damage or defects, please contact us before installing or modifying the product.

This helps us evaluate the issue and provide the most appropriate solution as quickly as possible.

Installed or modified products may not be eligible for return or replacement.

Our 4-Step Return Process

Step 1 — Contact Us

Email us at rirzlights@rirzlighting.com with:

  • Order Number

  • Product Name

  • Reason for Return

  • Photos or videos (if applicable)

Step 2 — Receive Return Instructions

If your return request is approved, we will provide return instructions.

Please do not send any item back without prior authorization.

Unauthorized returns may not be accepted.

Step 3 — Return & Inspection

Once your returned item arrives, our team will inspect the product to confirm it meets return eligibility requirements.

Step 4 — Refund Processing

After inspection and approval, your refund will be issued to the original payment method.

Please allow 5–10 business days for inspection and refund processing.

Additional time may be required by your bank or payment provider.

Non-Returnable Items

The following items are generally not eligible for return:

  • Products damaged due to misuse, improper installation, neglect, or unauthorized modifications

  • Clearance or final-sale items marked as non-returnable

  • Items returned without prior authorization

Contact Us

If you have any questions regarding returns, refunds, replacements, or warranty claims, please contact us:

Email: rirzlights@rirzlighting.com

We aim to respond within 1–2 business days.