FAQs
Have a question?
Find answers to common questions about shipping, returns, warranties, and our outdoor lighting products.
Shipping & Returns
Common questions about shipping, delivery, and returns.
How long does delivery take?
Most orders are delivered within 5–10 business days.
Orders are typically processed within 1–3 business days before shipment. During peak seasons, processing may take up to 5 business days.
Do you offer free shipping?
Yes. We offer free shipping on all orders within the United States.
Once your order ships, you will receive a confirmation email with tracking information.
What if my item arrives damaged or defective?
Please contact us within 7 days of delivery and provide photos of the product and packaging.
After review, we will arrange a replacement, replacement parts, or a refund where appropriate.
What is your return policy?
We offer a 30-day return policy for eligible products.
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. For full details, please visit our Returns & Refunds Policy page.
Orders
Common questions about orders and order management.
Can I cancel or change my order?
We begin processing orders as quickly as possible.
If you need to cancel or modify your order, please contact us as soon as possible after placing it. While we will do our best to assist, we cannot guarantee changes once an order has been processed or shipped.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing tracking information.
You can use the tracking details to monitor your shipment at any time.
What if I entered the wrong shipping address?
Please contact us immediately if you notice an error in your shipping address.
If the order has not yet been processed, we may be able to update the address. Unfortunately, we cannot guarantee address changes after an order has been shipped.
Will I receive an order confirmation email?
Yes. After placing your order, you will receive an order confirmation email containing your order details.
If you do not receive the email, please check your spam or promotions folder, or contact our support team for assistance.
Products
Common questions about our outdoor lighting products.
Are your outdoor lights waterproof?
Most RIRZ outdoor lighting products are rated IP54 or IP65, depending on the model.
Please refer to the specifications section on each product page for detailed information.
Our products are designed to withstand normal outdoor conditions, including rain, moisture, and seasonal weather.
Can the lights stay outdoors year-round?
Yes. Our outdoor lighting products are designed for year-round outdoor use.
Built with durable, weather-resistant materials, they are designed to perform reliably in a variety of outdoor environments.
Do solar lights require wiring?
No. Our solar-powered products are designed for simple installation without electrical wiring.
Simply place the light in a suitable location where it can receive sunlight during the day for optimal performance.